Do you ship to my country?
We ship to most countries worldwide from Pakistan. If we cannot deliver to your address, we will let you know and refund your order in full.
How much does shipping cost?
Shipping is free on every order, with no minimum spend.
How long will delivery take?
Orders are dispatched within 1–3 business days and usually arrive within 10 to 15 business days after dispatch.
How can I track my order?
You will receive a tracking number by email when your order ships. You can also use our Track Your Order page.
Will I have to pay customs duties?
Some countries charge import duties or taxes on international parcels. These are set by your country’s customs authority and are paid by the customer, usually to the courier on delivery.
Which payment methods do you accept?
We accept Visa and Mastercard credit and debit cards. All payments are processed securely by licensed payment partners.
Can I see prices in my own currency?
Yes. Use the currency switcher on the Website to view prices in your preferred currency.
What is your return policy?
You can return eligible items within 14 days of delivery. Some items, such as opened beauty products and groceries, cannot be returned. See our Returns & Refunds Policy.
When will I get my refund?
Approved refunds are issued to your original payment method within 7 business days of us receiving your return.
Can I cancel or change my order?
Yes, free of charge before it is dispatched. Contact us as soon as possible with your order number.
My item arrived damaged. What should I do?
Contact us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund.
How do I contact you?
Visit our Contact Us page.