Last updated: 10 November 2026
These Terms and Conditions (“Terms”) apply to your use of bazovia.com (the “Website”) and to every purchase you make from us. Bazovia (“we”, “us”, “our”) is an online store based in Pakistan that sells products to customers worldwide. By using the Website or placing an order, you agree to these Terms. If you do not agree, please do not use the Website.
1. About us
Bazovia is operated from Pakistan. You can reach us through our Contact Us page, where our email address, phone/WhatsApp number and business address are listed.
2. Eligibility
You must be at least 18 years old, or have the permission of a parent or guardian, to place an order. By ordering, you confirm that the information you give us is true and complete.
3. Products and descriptions
- We try to describe and display products as accurately as possible. Colours and sizes may vary slightly from what you see on screen.
- Product information from manufacturers, such as specifications, may change without notice.
- All products are subject to availability. If an item you ordered is unavailable, we will tell you and refund that item in full.
4. Prices and currency
- Prices are shown in US dollars (USD) unless you select another display currency. Prices in other currencies are approximate conversions; your payment is processed in the currency shown at checkout.
- Shipping is free on all orders. Prices do not include any import duties or taxes charged by your country (see section 7).
- If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full, even after it has been confirmed.
5. Orders and contract
- Placing an order is an offer to buy. You will receive an order confirmation email, which confirms we have received your order but is not yet acceptance.
- A contract is formed when we dispatch your order and send you a shipping confirmation.
- We may refuse or cancel any order, for example if payment fails, the order appears fraudulent, the item is unavailable, or we cannot ship to your country. If we cancel after payment, you will receive a full refund.
6. Payment
- We accept Visa and Mastercard credit and debit cards, and other methods shown at checkout.
- Payments are processed securely by our licensed payment partners. Bazovia does not see or store your full card details.
- Your order will be processed once payment is authorised. Some orders may be checked for fraud prevention before dispatch.
7. Shipping, duties and delivery
- Delivery usually takes 10 to 15 business days after dispatch. Delivery times are estimates, not guarantees. Full details are in our Shipping Policy.
- You are responsible for any import duties, taxes or customs fees charged by your country.
- Risk of loss passes to you when the parcel is delivered to the address you provided. Ownership passes to you once we have received full payment.
8. Returns, refunds and cancellations
You may return eligible items within 14 days of delivery. You may cancel an order free of charge before it is dispatched. Please read our Returns & Refunds Policy for full details, including items that cannot be returned and refund timelines. Nothing in these Terms affects any rights you have under the consumer laws of your country.
9. Warranties
- Products come with any manufacturer warranty stated on the product page. Warranty claims may need to be made with the manufacturer.
- Apart from the rights you have by law and any stated warranty, products are sold as described, without further guarantees.
10. Limitation of liability
- To the extent allowed by law, Bazovia is not liable for indirect or consequential losses, such as loss of profit or data, arising from the use of the Website or our products.
- Our total liability for any order is limited to the amount you paid for that order.
- We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, strikes, customs holds, courier failures, internet outages or government actions.
- Nothing in these Terms limits liability that cannot be limited by law, such as for death or personal injury caused by negligence, or for fraud.
11. Use of the Website
You agree not to misuse the Website, including by attempting to gain unauthorised access, introducing viruses, scraping content, placing fraudulent orders or using it for any unlawful purpose. We may suspend or close accounts that break these Terms.
12. Your account
If you create an account, you are responsible for keeping your password secure and for all activity under your account. Tell us immediately if you think your account has been used without permission.
13. Reviews and content
If you post a review or other content, it must be honest, lawful and not offensive. You allow us to display and use it on the Website. We may remove any content that breaks these rules.
14. Intellectual property
All content on the Website, including text, graphics, logos and design, belongs to Bazovia or its licensors and may not be copied or reused without our written permission. Brand names and trademarks of products we sell belong to their respective owners.
15. Privacy
We handle your personal information as described in our Privacy Policy.
16. Complaints
If you have a complaint, please contact us through our Contact Us page with your order number. We aim to reply within 2 business days and to resolve complaints within 14 days.
17. Changes to these Terms
We may update these Terms from time to time. The version published on the Website when you place your order applies to that order.
18. Governing law
These Terms are governed by the laws of Pakistan. Disputes will be handled by the competent courts of Pakistan, without affecting any mandatory consumer rights you have in your country of residence.