Last updated: 10 November 2026
We want you to be happy with every order. If something is not right, you can return it within 14 days of delivery.
Eligibility
- Items must be returned within 14 days of the date you received them.
- Items must be unused, in their original condition and packaging, with all tags, accessories and manuals included.
- Please include your order number with the return.
Items that cannot be returned
For hygiene and safety reasons, we cannot accept returns of:
- Opened skincare, makeup, fragrances and personal care products
- Groceries, food items, supplements and other perishable goods
- Underwear, earrings and opened hygiene products
- Personalised or custom-made items
- Gift cards
These items can still be returned if they arrive damaged, faulty or incorrect.
Damaged, faulty or wrong items
If your item arrives damaged, faulty or is not what you ordered, contact us within 14 days of delivery with your order number and clear photos. We will arrange a free replacement or a full refund, including any shipping cost, at no extra charge to you.
How to start a return
- Contact us through our Contact Us page with your order number and the reason for the return.
- We will reply within 2 business days with return instructions and the return address.
- Please do not send items back without contacting us first, as unannounced returns may not be accepted.
Return shipping costs
- For change-of-mind returns, the customer pays the return shipping cost. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
- For damaged, faulty or incorrect items, we cover the return shipping cost.
Refunds
- Once we receive and inspect your return, we will email you to confirm whether the refund is approved.
- Approved refunds are issued to your original payment method within 7 business days.
- Your bank or card provider may take a further 5–10 business days to show the refund on your statement.
- Import duties or taxes charged by your country cannot be refunded by Bazovia.
Exchanges
If you would like a different size, colour or model, please return the original item for a refund and place a new order. This is the fastest way to get the item you want.
Cancellations
You can cancel an order free of charge before it is dispatched. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it under this policy.